1. About Mabble LLC and this policy
Mabble LLC (“Mabble,” “we,” “us,” or “our”) develops identity, access, and secure-data software.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our SMS messaging program and its related registration, consent, and customer-support processes.
This policy applies to messages sent by Mabble LLC. It does not describe how our business customers process personal information through their own services, which is addressed in their respective privacy notices.
2. Information we collect
Depending on your interaction with us, we collect information you provide, such as your name, email address, company name, mobile telephone number, and information included in your inquiries or support requests.
For our SMS program, we maintain records of your messaging preferences and consent. These records include your mobile telephone number, the date and source of your opt-in, the consent disclosures presented to you, and any subsequent changes to your subscription or opt-out status.
We also process messaging information needed to operate the program, such as message timestamps, delivery status, and messages or responses you send to us.
3. How we use your information
We use your information to deliver the messages you have requested or authorized, administer your messaging preferences, respond to inquiries, provide support, troubleshoot delivery issues, protect against unauthorized activity, and maintain records needed to demonstrate consent and comply with applicable obligations.
account notifications, event reminders, schedule updates, appointment reminders, and one-time verification passcodes (OTP).
We do not use your SMS consent to enroll you in unrelated messaging programs or authorize other businesses to send you messages.
4. SMS consent, frequency, and your choices
We send SMS messages only after you affirmatively consent to receive the specific types of messages disclosed at opt-in. Providing a telephone number, creating an account, or accepting general website terms does not, by itself, enroll you in our SMS program.
Participation in the SMS program is voluntary. Consent to receive text messages is not a condition of purchasing goods or services from Mabble LLC.
Message frequency: Message frequency may vary depending on account activity and event notifications.
Message and data rates may apply. Your mobile carrier’s messaging and data charges may apply to messages you receive from us or send to us.
To unsubscribe: Reply STOP to a message from Mabble LLC. After your request is processed, you may receive one confirmation of your opt-out, and no further program messages will be sent unless you opt in again.
For assistance: Reply HELP or contact support@mabble.ai. You may also contact us at that address to request assistance with withdrawing your SMS consent.
Consent applies only to the business and message types identified when you opt in. Consent to receive one type of message does not constitute consent to receive other types of messages.
5. Disclosure of information and protection of SMS consent
Mabble LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent are not shared with third parties or affiliates for their own independent purposes.
We may disclose limited information to service providers that help us operate and deliver our messaging program, including Amazon Web Services, messaging delivery providers, and mobile carriers. Such disclosures are limited to what is necessary to provide, secure, support, and deliver the messaging service. We do not authorize these providers to use your mobile information or consent for their own marketing or promotional purposes.
We may also disclose information when legally required, such as in response to a valid court order or other binding legal process. Such disclosure does not authorize a recipient to use your information for marketing.
These SMS-specific restrictions apply notwithstanding any broader information-sharing provisions in other Mabble privacy notices.
6. Information retention
We retain personal information only for as long as reasonably necessary to operate the messaging program, provide support, maintain security, and meet applicable legal and compliance obligations.
After you unsubscribe, we may retain limited consent and opt-out records to honor your preferences, prevent further unwanted messages, and demonstrate compliance. Unsubscribing does not necessarily result in immediate deletion of those limited records.
7. Information security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure.
Please do not send passwords, full payment-card information, or sensitive personal records to us by text message.
8. Privacy requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how we use it. We will address requests in accordance with applicable law and may need to verify your identity.
Certain information may need to be retained to meet legal obligations or maintain a record of your opt-out preference.
To submit a privacy request, contact privacy@mabble.ai.
9. Changes to this policy
We may update this Privacy Policy as our practices or applicable requirements change. We will publish the revised policy with an updated effective date and provide additional notice where required.
Changes to this policy do not automatically expand the scope of your SMS consent. We will obtain any additional consent needed before sending messages outside the scope of your existing consent.